Returns & refunds

Last updated: 4 September 2026

Wrong, missing or damaged items

Contact us on WhatsApp within 24 hours of delivery. Please include your order number and clear photos where applicable so we can review and arrange a replacement, credit or refund.

Change-of-mind returns

Eligible unopened, unused and resaleable non-food items may be requested for return within 7 days of delivery. Approval is subject to inspection and applicable UAE consumer law.

Items that normally cannot be returned

• Opened food or beverages
• Chilled, frozen or temperature-sensitive products
• Personal-care or hygiene items with opened seals
• Items damaged after delivery

This does not limit your rights where an item is defective, incorrectly supplied or otherwise covered by applicable law.

Refund timing

Approved refunds are made to the original payment method where possible. Bank and payment-provider processing times may apply.