CUSTOMER INFORMATION

Delivery information

Last updated: 18 October 2026

RongGo Store currently delivers eligible orders in configured Dubai areas only. Store pickup at Dragon Mart 1 is free.

Delivery availability

Delivery is available only when your Dubai address matches an enabled delivery area. Other emirates and countries are not enabled for online checkout until their rates and service areas are confirmed.

Fees and timing

For configured Dubai delivery, the fee is AED 15. Retail-only orders receive free delivery at AED 200 in discounted merchandise value. Orders containing any case item, including mixed retail-and-case orders, receive free delivery at AED 500 in discounted merchandise value. Shipping is not counted toward these thresholds. Pickup is free. The server recalculates the final fee and total for your address before payment.

Address and contact details

Please provide a complete address, building or villa details, a reachable UAE mobile number and any access instructions. You are responsible for checking these details before confirming the order.

Receiving your order

Please check the number and condition of the items when the order arrives. If an item is missing, incorrect or damaged, contact us promptly and include the order number and photographs where useful.

Failed delivery

If nobody can receive the order, the address is incomplete or access is unavailable, we may contact you to arrange another attempt. A reasonable redelivery charge may apply if it is shown and accepted before the new delivery.

Pickup-only products

Some temperature-sensitive or specially marked products may be available only for store pickup. Their fulfilment restriction will be shown with the product and checked again before order confirmation.

A delivery order is accepted only after the products, destination, delivery fee and order total are confirmed.